Contact the HNE Medicare Advantage Plan by phone.

You may call Member Services at 1-413-787-0010 or

1-877-443-3314. TTY/TDD users call 1-800-439-2370. A representative is available 8:00 a.m. to 8:00 p.m., seven days a week. Members may also use these numbers for questions about Part C processes or the status of Part C claim, request, or appeal and Part C and D grievances.

If you’d like to come to our office and meet with an HNE Medicare Advantage Sales or Member Services Representative, HNE’s office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

For questions related to HNE Medicare Advantage Plan Part D Prescription Drug coverage, call 1-800-546-5677, 24 hours a day, seven days a week. TTY/TDD users should call

1-866-706-4757. Members may also use these numbers for questions about Part D processes or the status of Part D claim, request, or appeal.

Mail correspondence to:

HNE Medicare Advantage Plan

Name of Department*

One Monarch Place, Suite 1500
Springfield, MA 01144-1500

* For example, departments that you might write to include:

• Clinical Services
• Complaints and Appeals
• Member Services
• Sales
• Enrollment

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