We appreciate the care that you give our members. As your business partner, we want to make sure that working with us is both easy and beneficial. That's one of the ways that we can work together to support our common goal - to provide access to excellent care. We pride ourselves on working with providers to develop innovative programs and services to promote good health for our members.

Here on our web site, we've provided resources and information in support of our goal — from information about our plans, benefits, and programs; to links to external sources for health and industry related information.

If you don't find what you are looking for, give one of our Provider Relations Representatives a call at 413-233-3313 or (800) 842-4464, extension 5000. We're here to provide you with the same great service you give our members.

If you are an HNE Be Healthy Behavioral Health Provider, click here.

NEW!
*IMPORTANT CHANGE*
New Radiology Management Partner Effective 12/1/10
MedSolutions will Replace N.I.A
Beginning 12/1/10 please call or log onto MedSolutions at:
Call Center: (888) 693-3211 (8a.m. to 9p.m. EST Mon-Fri)
Online Web Portal: www.medsolutionsonline.com

Provider Explanation of Payment (EOP)
At HNE, our mission is to improve the health and life of the people in our communities. Our green
initiatives, including replacing print media with electronic, supports this mission. We have discontinued
our practice of enclosing an Explanation of Payment (EOP) with your payment. Instead, we’ve set up an
easy to use, secure web portal where you can review your EOP anytime, anywhere you have internet
access. Just go to http://hnedirect.com, if you have a HNEdirect account, login to HNEDirect and find
your EOPs under the Reports tab. If you do not have an HNEDirect account, click “EOP Search” then
complete all of the information under the heading EOP Search. Make sure you review and agree to the
User Agreement. To protect patient privacy, you will have to start a new search for each EOP.

If you are not part of the HNE Network and you want information about how to join us, click here.