HNE, a local health plan in Western Massachusetts, has been providing managed care services to our members since 1985 and has consistently met exceptionally high standards in many areas, including customer satisfaction and quality of service. Over 95,000 members trust Health New England to arrange quality health care and provide impeccable service. Like many successful businesses, we are constantly growing – not only in the number of our members & providers but also in our quality of care! Our commitment is to the people we serve and HNE’s focus is to provide our members with access to quality care and the personal, responsive service they expect from their health plan.

Our goals as a managed care organization are to achieve sustainable growth that consistently outperforms our competitors and to be recognized by our customers as the best health plan in Massachusetts. HNE’s reputation as a dependable and “customer friendly” managed care organization ensures positive responses and outstanding healthcare. Why? Because our mission is simple - provide for the health care needs of our members and deliver superior value while meeting and exceeding customer expectations.