All Outstanding Quotes and Commitments Will Be Honored

HNE is proud of the success we’ve had in developing innovative products that meet the diverse needs and the expectations of our customers. Planning, development, and implementation are all important steps to introducing new products, but the key to successful innovation is the ongoing evaluation that takes place after the product hits the market. This process reflects HNE’s core commitment to delivering high quality and value to our customers.

In 2007, HNE introduced the HNE Alliance Network, a select group of primary care physicians working with our current network of specialists and hospitals. In 2008, we expanded the number of products offered with the HNE Alliance Network. Products paired with the Alliance Network are a very appealing option for employers, allowing them to take advantage of lower premiums without reducing benefits or increasing member cost sharing. As a result, HNE has experienced a high demand for HNE Alliance Network plans.

In light of the popularity of the HNE Alliance Network plans, and in consideration of our commitment to quality, HNE has decided to temporarily suspend sales of these plans. This will give us an opportunity to evaluate and fine-tune our internal processes, member education vehicles, and the health care delivery system for these plans. We will begin selling these plans again when we are certain that they will meet our customers’ expectations and our own high standards for quality and access to care. HNE will continue to honor those quotes we have already made for these plans; however, no new quotes will be issued for HNE Alliance Network plans.

We will continue to advise you of any further developments. If you have any questions or concerns, please contact HNE Sales at 800-842-4464 or 413-787-4000.