We’re here. When you need us.
Most people don’t think about their health insurance — until they need it. That’s why we work hard to try to make things easy, whether you’re getting a routine checkup, filling a prescription, or need emergency care.
We welcome the opportunity to serve you.
It’s why we’re here — to answer your questions and concerns, help you make the most of your plan, and make it easier to get the care you need.
Call Us!
413-787-4004 or 800-310-2835 Monday-Friday, 8 a.m.-5 p.m. Our company was born and raised in Western Massachusetts. We’re your neighbors — your care is rendered here, your claims are processed here, and, most important, your questions and concerns will be addressed here in our community.
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What is Healthy Directions?
We invite you to browse each section to gain a better understanding of what constitutes health management at HNE.
learn more>>
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Health New England's self service web application for members, employers and providers. If you have any questions or need assistance please contact Health New England at 413-787-4000 or 800-842-4464.
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It is HNE policy:
Decisions regarding patient care are made based upon the appropriateness of care and the services rendered. This process reflects the need to avoid underutilization of necessary services. In the event that a service is denied, the decision is based upon the appropriateness of the service within the scope of covered benefits. HNE does not offer incentives to encourage denials, nor is compensation tied to denials.
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