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HNE's Story

Contact Us

HNE Contact UsHealth New England, Inc. (HNE) is a Health Maintenance Organization (HMO) licensed in Massachusetts.

Our main office is at:
One Monarch Place in Springfield.

HNE’s service area in Massachusetts includes Franklin, Berkshire, Hampden, Hampshire, and Worcester counties .
We also serve Hartford, Litchfield and Tolland Counties in Connecticut.

Health New England (HNE)
One Monarch Place, Suite 1500
Springfield, MA 01144-1500

Member Service (direct line): (413) 787-4004
Member Service (toll free): (800) 310-2835
TTY/TTD: (800) 439-2370

Got a quick question but don’t have time to call?
e-mail us at: memberservices@hne.com
We’ll respond within one business day during the
hours listed below. NOTE: This is not a secure e-mail
link, so don’t use it for confidential purposes.

Hours of operation: 8:00 AM--5:00 PM
Member Services Hours: 8:00 AM--6:00 PM

for Walk-ins: 9:00 AM to 4:00 PM

News Media and Public Relations:
(413) 233-3176

Sales: (413) 233-3535


Press Releases:

Massachusetts Chamber of Commerce Names Health New England Employer of Choice for 2013