Health New England, Inc. (HNE) is a Health Maintenance Organization (HMO) licensed in Massachusetts. Our main office is at One Monarch Place in Springfield. We also have an office in Pittsfield to serve Berkshire county.

HNE’s service area in Massachusetts includes Franklin, Berkshire, Hampden and Hampshire counties and part of Worcester county. We also serve Hartford, Litchfield and Tolland Counties in Connecticut.

Address:
Health New England (HNE)
One Monarch Place, Suite 1500
Springfield, MA 01144-1500

Member Service (direct line): 413-787-4004
Member Service (toll free): 800-310-2835
TTY/TTD: 800-439-2370

Got a quick question but don’t have time to call?
e-mail us at: memberservices@hne.com
We’ll respond within one business day during the
hours listed below. NOTE: This is not a secure e-mail
link, so don’t use it for confidential purposes.

Hours of operation: 8:00 AM--5:00 PM

for walk-ins: 9:00 AM to 5:00 PM

News Media and Public Relations: 413-233-3178

Sales: 413-233-3535

HNE Website FeedbackSurvey