|
In spring 2007, the 2007 HEDIS/CAHPS
Survey was administered by The Myers Group, an approved vendor of NCQA. 1,100
randomly selected surveys were distributed with a response rate of 47.71%
| Measure |
HNE |
Quality Compass 90th
Percentile |
Getting
Care Quickly Composite
Definition: The composite
score is the overall percentage of members who responded "Always"
or "Usually" to the following questions: Q4. In the last 12 months,
when you needed care right away, how often did you get care as soon
as you thought you needed? Q6. In the last 12 months, not counting the
times you needed care right away, how often did you get an appointment
for your health care at a doctor's office or clinic as soon as you thought
you needed?
|
87.74% |
90.86% |
Getting
Needed Care Composite
Definition: The composite
score is the overall percentage of members who responded "Always"
or "Usually" to the following questions: Q23. In the last
12 months, how often was it easy to get appointments with specialists?
Q27. In the last 12 months, how often was it easy to get the care, tests,
or treatment you thought you needed through your health plan?
|
85.33% |
89.20% |
How
Well Doctors Communicate Composite
Definition: The composite
score is the overall percentage of members who responded "Always"
or "Usually" to the following questions: Q15. In the last 12 months,
how often did your personal doctor explain things in a way that was
easy to understand? Q16. In the last 12 months, how often did your personal
doctor listen carefully to you? Q17. In the last 12 months, how often
did your personal doctors show respect for what you had to say? Q18.
In the last 12 months, how often did your personal doctor spend enough
time with you?
|
92.72% |
95.21% |
Rating
of All Health Care
Definition: Q12. Using
any number from 0 to 10, where 0 is the worst health care possible and
10 is the best health care possible, what number would you use to rate
all your health care in the last 12 months? The result displayed is
the percentage of members who answered this question with 8, 9, or 10.
|
78.64% |
80% |
| Rating
of Health Plan
Definition: Q42. Using
any number from 0 to 10 where 0 is the worst health plan possible and
10 is the best health plan possible, what number would you use to rate
your health plan? The result displayed is the percentage of members
who answered this question with 8, 9, or 10.
|
69.95% |
73.18% |
Rating
of Personal Doctor
Definition: Q21. Using
any number from 0 to 10, where 0 is the worst personal doctor possible
and 10 is the best personal doctor possible, what number would you use
to rate your personal doctor? The result displayed is the percentage
of members who answered this question with 8, 9, or 10.
|
86.35% |
86% |
Rating
of Specialist Seen Most Often
Definition: Q25. Using
any number from 0 to 10, where 0 is the worst specialist possible and
10 is the best specialist possible, what number would you use to rate
the specialist? The result displayed is the percentage of members who
answered this question with 8, 9 or 10.
|
82.35% |
84.86% |
|
