Table Of Contents

Medical Director’s Letter An Emerging Positive Role for Nicotine in the Treatment of Depression HNE Updates its COB Process

We Have a Request! New on Our Web Site Health Management Program Update

Important Benefit Update

It is the policy of Health New England that decisions regarding patient care are made based upon the appropriateness of care and the services rendered. This process reflects the need to avoid underutilization of necessary services. In the event that a service is denied, the decision is based upon the appropriateness of the service within the scope of covered benefits. Health New England does not offer incentives to encourage denials, nor is compensation tied to denials.

The Adobe Acrobat Reader lets you view and print PDF files on all major computer platforms.

ABOUT HNE Welcome Mission Statement Press Releases Annual Report Corporate Officers Contact CEO Search HNE.com Web Site Feedback Directions Disclaimer for Members for Providers for Employers for Brokers Web Site Feedback We would like to know what you think of our Web site. Stay tuned for new and exciting changes about to take place on our Web Site. At Health New England, we are continuously looking for ways to meet and exceed the needs of our members and providers. Look for upcoming information on disease management, nutrition and wellness programs. We’ll also have information on benefits, access to care and referrals, as well as a variety of tips on not only being healthy, but also staying healthy. At this time, we are not able to respond to billing or claims questions via our Web Site. Please continue to call the HNE Member Services Department at 1-800-310-2835 with these issues. As always, your feedback is important to us, so if you have a comment, we'd love to hear from you! Name *: Street Address: City: State: Zip: Phone: E-mail *: Comments: * Required

Home About HNE Careers Search Pharmacy Provider Lookup Quality Management Healthy Directions All contents Copyright ©2002, 2003 of Health New England®, Inc. • All Rights Reserved • Privacy Statement and Disclaimer