At HNE, we're committed to making sure that you get the best possible care and service. So how do we do that? There are a lot of different ways - and they all fall under our Quality Management Program. Each year, HNE develops a Quality Management Work Plan that lists the activities that we do. For a copy of the latest one, call HNE Member Services or click here.

Here are some of the other things we do to meet the goals of our program:

• Commitment to Our Members: This report, published annually, outlines our clinical and member service quality improvement initiatives.

• Members' Rights & Responsibilities: As an HNE member, what you can expect from us? What do we ask of you?

• Patient Safety: Find out what you can do to avoid medical errors.

• Compliance Program: At HNE, we require all employees, temporary employees, volunteers, and agents of HNE and its subsidiaries, to live up to to the highest ethical standards. This program outlines how we do that.

• HNE Fraud, Waste, and Abuse Program: Find out what we are doing to address one of the leading causes of rising health care costs.